Questions and fixes

Droplets says it's on a different network from Nimiq Pay

Droplets runs on mainnet. Nimiq Pay must be on mainnet too. If you see "Droplets is on Nimiq testnet" or the reverse, close and reopen Droplets. If it persists, switch networks in Nimiq Pay.

An app paid me but nothing went to savings

Open Activity. It says why: your savings weren't open, your validator had closed, the deposit would have left you under 100 NIM, or the app doesn't work with Droplets or you didn't allow it in your saving rules. You can also ask: "Why did [app] pay everything to my wallet?"

My deposit isn't in Activity

Switch away from Droplets and back, or reopen the tab: the newest transactions can take a minute to show. If it's still missing after a few minutes, use Report a problem on Profile.

I can't withdraw everything

Staked NIM is released at the end of an epoch, 12 to 24 hours after you start a withdrawal. Start it, wait, then finish it on Home.

I can't withdraw part of my savings

If the missing part is in a goal with a date, it's locked until then. Wait for the date, or break the goal: it costs 10% of what's in it and a 24-hour wait.

The first screen is slow

Droplets' server sleeps when it's idle, so the first request after a quiet time can take up to a minute. Wait and try again.

I want to report a problem

Profile > Report a problem sends a note straight to the Droplets team.